Shipping & returns
As soon as an order comes in, it will be processed. Each product, on the other hand, can contain a different delivery time. This will be communicated with the product in question, with the product status to be more precise.
We want to make it clear that Airsoft Weapons or replicas will not be shipped. This is laid down by Belgian law. We are strict about this, and do not do shipments that are broken up into parts.
We try to keep delivery times as short as possible. Ordered before 4 pm will be delivered the next day. However, this does not always go well, and we mention that it can take 1-3 days for your shipment to arrive.
We ship via Bpost, and will later try to expand our shipping methods with more options.
You can choose:
- shipping to your home
- Shipping to a post office or postal point
- Shipment to a machine
- International shipments
Our shipping rates are as follows:
- For Belgium: 6.90 Euro
- For the Netherlands: 8 Euro
- International: 15 Euro
- Returns: 6.90 euros
All amounts are Incl. VAT
We only ship within Europe
Follow the steps below to return your item (s) quickly and easily.
Step 1: Place the items you wish to return in the original packaging (as far as reasonably possible).
Step 2: Indicate in your account that you want to make a return shipment.
- Log in to your account
- Search for the relevant order and choose view
- At the bottom right, under the overview, click on Return items
- Choose which products and the quantity will be returned
- Fill in the requested information
- Done, then press send
Fill in the enclosed return form and deliver it with your order.
Step 3: Take the return to the nearest post office and keep the proof until we confirm the return.
The return address is Helix Outdoor BV, Donderheide 3, 2500 Koningshooikt.
Step 4: The costs for the return shipment are for your own account. This is because Planet Airsoft gives you the opportunity to try out the products in-store before purchasing them online. Unless you send a return because you have received a wrong or damaged item. In this case, we will provide the return label
Step 5: When the return has been received and processed, you will automatically receive a refund (the full purchase amount including any standard shipping costs, depending on whether you are returning the entire order.) To the account you used for the payment. In any case, you will receive the refund no later than 14 days after we have received the returned products.
If you have any questions about the return process, do not hesitate to contact us at [email protected] or via the contact form. We are happy to help you!
What do I have to do to return an item?
You can return your article in our store at Donderheide 3, 2500 Koningshooikt.
/ If you prefer to return your item by post, you will need:
The undamaged / unworn items, as far as reasonably possible, that you want to return
Sturdy packaging material
The return slip and the withdrawal form
The return address is: Helix Outdoor BV, Donderheide 3, 2500 Koningshooikt.
When can I return an order?
You can return an order if you meet the following conditions:
You withdraw the contract within 14 days (without giving reasons). The withdrawal period expires 14 days after you or a third party designated by you, who is not the carrier, has physical possession of the good.
Item must be returned unworn and in its original condition with all original labels and packaging.
When will my return be processed?
After you have sent your return and we have received your return in good condition, the item's status will change to "returned processed". It may take a few days after your return to be processed, but the full purchase amount will in any case be refunded within 14 days of receipt.
Can I exchange an item?
It is not possible to exchange an item for another item. You can always return your item if it meets the return conditions and then order the desired item again if it is available.